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What is Customer Support for? What do you do for me?

Our highly trained customer service staff can assist with technical support problems, account services issues and game problems. For outside of the game help, Technical Support and Account Services, please go to
our knowledge base and search for your answer in our knowledge base. If you can't find a solution, use the "Ask a Question" feature to submit a help request to us. We will usually have an answer to you within 24-48 hours. This knowledge base can also be used to find the answers to game play questions and even has some helpful play tips. Customers that use our "feedback" option to submit a problem and solution to us for a problem that they solve on their own, have a chance to be recognized if we post your solution in the knowledge base.

If a customer has problems inside the game, there are several ways to get assistance. The fastest way is simply to ask another player. Quite often, fellow players are more than happy to assist with your questions. If other players cannot assist you and you must get help from a GM, use the HELP button inside the game to enter a petition. Our GM staff will reply to you as soon as possible, usually within a few minutes.

What else?

To contact support via telephone or email, please visit
our contact page.


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